Warranty Policy

Every Omni Wheel by EVELO comes with an 12-month warranty against manufacturing defects. This warranty applies only to the original registered owner of the Omni Wheel and is not transferable. This limited warranty does not apply to normal wear and tear, malfunctions, or failures due to abuse, neglect, improper repair, improper maintenance, alteration, modification, accidents, or other improper use.

It is important that you register your new Omni Wheel within 30 days after purchase in order to activate the warranty.

Terms of the Warranty

Omni Wheel is warranted to be free from defects in material or workmanship for a period of twelve (12) months from purchase. After any warranty period has elapsed, you may purchase spare and replacement parts by contacting us.

Please note that while every effort is made to provide our customers with a superb shopping experience, issues sometimes can arise during shipping. If any parts happen to be damaged during shipping, EVELO will send a replacement part at our expense and will work with you or the bike shop of your choice to fix the issue. If the issue cannot be fixed, EVELO will exchange the Omni Wheel.

For warranty issues, EVELO will cover the cost of labor involved handling the warranty service within a 14-day period after purchase. After the 14-day free repair labor period, the owner will be responsible for labor costs associated with warranty replacements.

The customer is responsible for the shipping charges if the Omni Wheel needs to be shipped back to EVELO for repairs or adjustments outside of the initial 14-day period.

For any parts under warranty that will need to be replaced within the 12-month timeframe, EVELO will cover the cost of freight to the customer.

Limited Remedy

Unless otherwise provided, the sole remedy under the above warranty, or any implied warranty, is limited to the replacement of defective components and parts with those of equal or greater value at the sole discretion of EVELO. Unless within the free 14-day repair labor period, the customer is responsible for labor costs associated with warranty replacements.

In no event shall EVELO be responsible for direct, incidental or consequential damages, including, without limitation, damages for personal injury, property damage, or economic losses, whether based on contract, warranty, negligence, product liability, or any other theory.

Some states do not allow the exclusion or limitation of damages, so the above limitation or exclusion may not apply to you.

Exclusions

The above warranty, or any implied warranty, does not cover normal wear and tear. All warranties are void if the electric equipment is used for other than normal activities, or outside of recommended parameters including but not limited to exceeding the maximum recommended rider weight of 250 lbs, failing to follow the owner’s manual or using the electric equipment for commercial activities or in competitive events, and training for such activities or events.

EVELO makes no other warranties, express or implied. All implied warranties, including the warranties of merchantability and fitness for a particular purpose, are limited in duration to that of the express warranties stated above.

Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state.