Frequently Asked Questions

 
 

How difficult is it to install the Omni Wheel?

Actually, installing the Omni Wheel is quite easy. For most people, the entire process takes about 30 minutes.

We provide an easy-to-follow installation video that takes you through each step, along with a detailed manual. Our latest version includes a thumb throttle for an even easier install. If you have any questions or difficulties with the installation, our customer service agents are available to help you 7 days a week via email and phone. You will never have to wait more than 24 hours to have someone get back to you!

How soon do you ship the Omni Wheel?

We ship the Omni Wheel within one business day — usually via UPS Ground or other major carrier — from our warehouse in Kent, WA. It takes 2 to 5 business days for the Omni Wheel to arrive at most places in the continental U.S.

Omni Wheels are available, in-stock and ready to be shipped!

Will the Omni Wheel work on my bike?

The Omni Wheel works on most bikes. However, prior to ordering, please make sure to check the Compatibility page for a handy guide to help you determine if the Omni Wheel is right for your particular bike.

If you have any doubts or want to double-check that the Omni Wheel will fit your current bike, just email our customer service team and include a few photos of your bike. Our technical team is available 7 days a week, so you will receive a personalized assessment within 24 hours or less.

Is the Omni Wheel powerful enough for me?

This is a great question and something you definitely should consider!

First, let’s review the numbers. The Omni Wheel offers a 350W hub motor with a 24V8.7Ah or 24V14.5Ah battery. For most folks, in combination with light pedaling, it will provide a tremendous boost through its electric-assist capabilities. It will make riding easier and more fun – no question about it.

However, as with all things, you should consider a few factors. For example, if:

  • If you live in an extremely hilly area;
  • If the combined weight of the rider and cargo exceeds 250 lbs.; or
  • If you don’t want to — or cannot — pedal at all;

…then you may want to consider a complete electric bike from the EVELO MidDrive-Equipped Electric Bike line. We offer bikes with 500W/48V mid-drive motors that provide a tremendous amount of power and torque and are specifically designed for folks who want that extra boost. If you are not sure what’s best for you — the Omni Wheel or an EVELO Electric Bike — reach out to us and let us know what riding needs you’d like to meet. We will be happy to help you make the decision that will be right for you!

How long can I go on a single charge?

The Omni Wheel offers two battery options — each provides a different range capability.

The Standard 24V8.7Ah battery provides up to 15-25 mile range in pedal-assist mode.

The Extended-Range 24V14.5 battery provides twice the range – up to 25-40 miles in pedal-assist mode.

If you are looking for that extra range to be able to go further on your bike, consider the Extended-Range battery upgrade at the time of your order.

Note that the actual mileage you will be able to travel depends upon the terrain, the weight of the rider/cargo, and the amount of pedal assist used — the number provided above are averages.

How does the Omni Wheel compare to an actual electric bike?

To be fair, there are pros and cons to each option. Which you should choose really depends on your individual situation.

Omni Wheel is a great option if:

  • You are on a budget — it starts at just $999!
  • You have an existing bike that you’d like to continue using.
  • You have a unique riding situation (e.g., need a cargo bike, tricycle, recumbent, etc.).
  • You are comfortable with the pedal-assist setup (no electric-only throttle).

Complete Electric Bike by EVELO is a great option if:

  • You want a bike that was designed from the ground up to be an electric bike.
  • You prefer the peace of mind that comes with purchasing a complete electric bike from a single company, making subsequent support and service much simpler.
  • You prefer the added torque and power that a mid-drive motor can provide through the gears of your bike.
  • You are looking for more power (mid-drive motor, up to 500W) and range (up to 60 miles per charge) that can be offered on a complete electric bike.
  • We believe that each rider has different needs that require different solutions. That’s why we offer both — the Omni Wheel and a full line of complete electric bikes. If you are not sure which one is right for you, just drop us a line and we'll be happy to provide you with all the information you need to make a decision.

How much does the Omni Wheel weigh?

The Omni Wheel weighs 19 pounds with the 8.7Ah battery or 21 pounds with the 14.5Ah battery.

Keep in mind that the wheel contains the motor, battery, and controller all inside of it — plus it replaces the existing wheel on your bike (saving a few pounds there).

What if I am not happy with my purchase?

At EVELO, we strive for absolute customer satisfaction.

We offer a 10-day satisfaction guarantee. If you’re not satisfied with the Omni Wheel for any reason, you can ship it back to us for a full refund - no questions asked. We even cover return shipping, so there are no surprises, no hidden fees and no hassles for you - our customer.